CallMiner Announces 2025 LISTEN Award Winners, Recognizing Achievements in Customer Experience, Automation, and Conversation Intelligence

• CallMiner honored customers using AI-powered conversation intelligence to improve customer experience automation.
• Awards recognized achievements in contact center efficiency, agent performance, and CX improvements.
• Winners were announced at the annual LISTEN 2025 user conference in recognition platform.

CallMiner's LISTEN Awards represent more than corporate back-patting—they're a snapshot of how AI is quietly revolutionizing the customer service trenches. While everyone debates ChatGPT's poetry skills, these companies are using conversation intelligence to actually solve real problems like why customers hang up angry and agents quit after three months. The timing couldn't be better, as customer expectations have reached stratospheric levels and traditional call centers are cracking under pressure.

The awards highlight a critical shift from reactive customer service to predictive problem-solving. Companies are no longer just recording calls for quality assurance theater—they're mining conversations for insights that prevent future disasters. This isn't just about making customers happy; it's about creating competitive advantages through data that was previously locked in audio files. Smart businesses realize that every customer interaction contains valuable intelligence about market trends, product issues, and operational blind spots.

What makes these awards particularly noteworthy is their focus on measurable outcomes rather than flashy AI demos. Winners demonstrated actual improvements in efficiency and performance, proving that conversation intelligence has moved beyond the experimental phase into legitimate business transformation. As AI continues reshaping industries, the companies celebrating today are likely building the customer experience standards that everyone else will scramble to match tomorrow.